Talk Online Panel strives to conform its privacy practices to all the applicable data protection legislation and regulations and the codes of standards of applicable market and opinion survey research associations including ESOMAR.
In line with the above, our website has security measures (including on-line and off-line physical, electronic and managerial safeguards) in place to protect against the loss, misuse and alteration of all information under our control. However, no transmission via the Internet is 100% secure, and you assume this risk by using our website.
1. Information we gather
We collect information on a voluntary basis whenever you fill out a registration form in order to become a member of our panel, when you participate in a survey and in connection with the receipt and redemption of your points. Talk Online Panel applies a two-step process where new members need to enter their e-mail and basic demographic data before signing up. After clicking on the registration button an email is sent where they are asked to click on a link to verify the details they just submitted. Only then they are granted full access to the panel.
We ask for your e-mail address so we can send you e-mail invitations to participate in our upcoming surveys. Other information that we gather at the second step of the registration process including but not limited to your completion of automatic profile surveys is meant for matching you with the appropriate market research projects.
All personal data collected during the registration process and the completion of surveys is owned solely by Talk Online Panel and will be processed only for market and opinion research purposes.
In some cases, Talk Online Panel may ask you for details and opinions that pertain to sensitive personal data, such as your racial or ethnic origin; your political opinions, your physical or mental health or condition and your family life. Unless we are permitted to process such sensitive data by law, we will ask you for your consent in each case. By way of clarification, by voluntarily disclosing such sensitive personal data to us you expressly consent to their storage and processing. This information will not be shared with any third party, except as required by law and as part of a transfer of Talk’s business.
2. How we use your information
If you are a member of the Talk Online Panel your information is stored in our proprietary database so we may call upon it to determine which people match up with specific research studies/surveys. We do not disclose your personal contact information to our clients so they can never contact you directly for marketing purposes.
When we use your personal information for internal communications (i.e. a newsletter announcing special promotional actions) you are entitled to opt out from receiving them at any time, by responding to the opt-out option included in each such communication. This opt-out will however not apply to crucial information that users need to receive – such as updates to Terms and Conditions or service related announcements, as they are not promotional in nature.
We will retain your personal data for as long as needed for our research and analyses purposes and in accordance with law or your requests to terminate membership in this Panel.
3. Sharing of your personal information
Information collected through our services in connection with your survey responses, or the geographic and/or demographic data we collect through your registration, or data collected through certain profile questions Talk Online Panel may ask you, may be shared with third parties, clients and partners either in single summary form (i.e. individual respondent level) or in aggregate summary form (i.e. a group of respondents), or both, but always in a way that is not connected or can lead to your identity.
In order to increase your chances in qualifying for survey invitations, we may additionally share information such as social demographic data (including without limitation your unique identification number “UID”, postal code, gender, marital status, employment related information, and non-personally identifiable information on household members) with third party sample/market research companies (the “Third Party Market Research Company”), for the purpose of identifying survey opportunities that you may be eligible for, through them. If you are eligible for a survey opportunity the said Third Party Market Research Company will provide your unique identification number and a survey link to us and we will invite you to participate in the survey. Please note that your participation in such survey opportunities does not entitle you to any benefits offered by, or membership with the aforementioned Third Party Companies.
There are exceptions where your personally identifiable information may be disclosed to a third party, as below:
- It may be shared between members of the group of companies of which Talk Online Panel is a part, so as to enable them to perform special functions on your behalf, such as performing technical upgrades and servicing;
- It may be transfered as an asset in connection with a merger or sale of business or as part of our business or as part of a corporate reorganization or other changes in corporate control.
- It may be made available to service providers who help us process the data that you provide or is collected voluntarily from you. From time to time, we may add or remove service providers in the normal course of business. Service providers are not permitted to retain the shared data for their own or independent use and they may not retain the shared data for any longer than required to perform the mentioned service.
- It may be shared with a client or partner when we have entered into an agreement containing proper safeguards in protecting your privacy,
- It may be shared with a supplier when we have your explicit permission to do so or when it can reasonably be inferred from the circumstances that you consent to the disclosure, for example when passing on your name and address to the vendor of an incentive so that they may deliver it to you
Finally, Talk Online Panel may need to disclose your personal information when we have a good-faith belief that such action is necessary to comply with a judicial proceeding or a court order or if we believe it is necessary in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our site terms or as otherwise required by law.
We do not link the information we store in cookies to any information you submit while on our site (e.g. your answers to a survey), but we do link it to your overall socio-demographic profile.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site and validate that you have logged into your account. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can always change the browser settings on your computer which can allow you to “disable cookies”.
Please note that if you reject cookies, this website will not function properly after logging in.
5. Google Analytics
Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google.
6. Links to other websites
This website contains links to other websites. We are not responsible for the cookie and privacy policies and practices or the content of any linked websites.
7. Children’s privacy
Talk Online Panel strongly believes that it is important to protect the online privacy of the children and will not knowingly process without parental consent any personal information from any child. In some cases, a parent might be sent a questionnaire that is meant to include the child’s opinion, for example a survey on toys. In such cases, the survey is meant to be completed with parental supervision and/or help, and a parent opting to participate in the survey with their child is giving implicit permission to include the child’s opinions in the survey.
8. Social media widgets
10. Applicable Law